Viber Launches Public Accounts For Companies And Manufacturers To Enhance Buyer Service

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Viber desires to make it simpler for manufacturers and prospects to attach so it is introducing new public accounts for companies.

Many apps like Viber are competing to switch conventional texts and telephone calls, providing a extra superior means of speaking on-line, with extra options and perks. To have the ability to actually substitute conventional messages and calls, nonetheless, Viber and different such apps must transcend simply connecting family and friends and cater to shops, manufacturers and companies too.

With this in thoughts, the newest Viber replace now brings public accounts, permitting companies to be simply seen and reachable in case prospects need to contact them on Viber.

By establishing a public account on Viber, companies and types give their prospects a further technique to attain them with out having to lookup a telephone quantity. Whether or not you could have a easy query or a fancy customer support concern, Viber desires to facilitate communication with manufacturers and companies and will let you contact them as simply as you’d contact a Viber pal.

How To Use Viber Public Accounts

To search out Public Accounts on Viber, simply faucet the Public icon in the principle menu and begin exploring. Viber added a fictional take a look at enterprise known as Violet’s Kitchen to point out off the brand new function. All conversations with a Public Account will seem in your chat record, along with all your different conversations in order that they’re seamlessly built-in into the entire Viber expertise.

(Photograph : Viber) Viber showcases Public Accounts with fictional restaurant known as ‘Violet’s Kitchen’

Furthermore, you can even comply with Public Accounts and get unique content material and presents.

“By giving Viber customers entry to the companies they need to speak to and the manufacturers they care about, they’ll proceed to make use of the messenger they belief essentially the most as a one-stop store for all of their communications,” touts Viber. “What’s extra, companies have the distinctive potential to create customized experiences for you thru the personal messaging function, so your 1-on-1 chats with them could also be by a visually-rich interface and even powered by a complicated chatbot.”

Viber just isn’t the one one making efforts on this route, attempting to enhance communication between companies and prospects. Twitter not too long ago launched Direct Message (DM) bots to hurry up customer support, including fast replies and welcome messages.

Many shoppers want to ship a message moderately than name and wait on maintain for ages, so this method to customer support is understandably gaining floor.

Viber Public Accounts at the moment are obtainable with Viber 6.5 for Android and iOS, so give it a shot. If you happen to already tried out the brand new function, drop by our remark part under and inform us what you consider it.

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